Customer Service Agent

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Position Summary

We are seeking a Customer Service Agent to assist customers with questions, requests, and general service needs. This role is ideal for someone who enjoys working with people, communicating clearly, and finding practical solutions in a fast-paced environment.

Responsibilities

• Respond to customer questions about products, services, and promotions
• Listen carefully to customer needs and provide helpful information
• Assist with routine service requests and customer concerns
• Maintain a friendly, professional approach during every interaction
• Follow up when additional assistance or information is needed
• Document customer feedback and relevant service information
• Support promotional activities and customer engagement initiatives
• Communicate recurring customer needs to team members

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Friendly, patient, and dependable personality
• Customer-focused approach and professional attitude
• Ability to stay organized while handling multiple requests
• Previous customer service, retail, hospitality, or related experience is helpful but not required

Benefits

• Paid training
• Professional development opportunities
• Supportive and collaborative work environment
• Opportunities for career growth
• Hands-on customer service experience
• Competitive compensation