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Skills
Analysis Skillsunmatched
Banking Servicesunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Compensation and Benefitsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Healthcareunmatched
High School Diplomaunmatched
Insuranceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Regulatory Complianceunmatched
Retirement Planunmatched
Writing Skillsunmatched
Description
Required Qualifications
High school diploma or equivalent
Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)
Excellent verbal and written communication skills
Analytical reasoning and problem-solving skills
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Situational awareness, customer focus and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong attention to detail and organizational skills
Preferred Qualifications
Associate or bachelor’s degree in a related field
Bilingual or multilingual abilities
Two years’ experience in a high-volume call center environment
Familiarity with benefits-specific regulations and compliance standards