Customer Service Agent, Benefits - Lakeland

Publix

  • Lakeland, FL
  • 13 days ago
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    Skills

    • Analysis Skillsunmatched
    • Banking Servicesunmatched
    • Call Centersunmatched
    • Call Volumeunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Healthcareunmatched
    • High School Diplomaunmatched
    • Insuranceunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft Wordunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Regulatory Complianceunmatched
    • Retirement Planunmatched
    • Writing Skillsunmatched

    Description




    Required Qualifications
    • High school diploma or equivalent
    • Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)
    • Excellent verbal and written communication skills
    • Analytical reasoning and problem-solving skills
    • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
    • Situational awareness, customer focus and attention to detail
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
    • Strong attention to detail and organizational skills



    Preferred Qualifications
    • Associate or bachelor’s degree in a related field
    • Bilingual or multilingual abilities
    • Two years’ experience in a high-volume call center environment
    • Familiarity with benefits-specific regulations and compliance standards
    • The ability to interpret information.


    Benefits Administration

    Numbers & Facts

    LocationLakeland, FL

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