Customer Service Agent

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that best fit their interests. This role is ideal for individuals who enjoy building relationships, achieving goals, and creating positive customer experiences.

Responsibilities

• Welcome customers and create a positive, engaging experience.

• Present and explain products and services to prospective customers.

• Identify customer needs and recommend appropriate products or solutions.

• Support promotional and sales initiatives to achieve individual and team goals.

• Build strong customer relationships and encourage repeat business.

• Address customer questions and concerns while supporting purchasing decisions.

• Follow up with prospective and existing customers to support sales opportunities.

• Maintain accurate records of customer interactions and sales activities.

• Collaborate with team members to achieve customer engagement and sales goals.

• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and written communication skills.

• Confident, outgoing, and customer-focused personality.

• Goal-oriented and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and motivated to learn.

• Previous experience in sales, customer service, retail, hospitality, promotions, or events is a plus but not required.