Customer Service Agent

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Customer Service Agent

Location: Conyers, GA

What we're looking for:

We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.

What you'll be responsible for in this role:

• Determine customer product needs
• Configure products to provide quotations to customers /sales
• Price quotations / orders and reconcile pricing discrepancies
• Liaise with Engineering to determine technical feasibility of new products / configurations/ options
• Prepare customer bid packages
• Act as internal point of contact for account(s) incoming and outgoing funnel
• Other duties that may be assigned

What are the basic qualifications?

• Bachelor's Degree or 5 years' experience in account management/ inside sales

What are the preferred qualifications?

• 2 years' experience OEM Mfg environment

To be a great fit for the role: