Customer Service Agent

Are you ready to take on a hands-on role helping to provide peace of mind, save lives, and fuel adventure?  ROAD iD is looking for a skilled Customer Service Agent to join our amazing team!   You would work remotely on Sundays and in our Covington, KY headquarters Monday - Thursday 9 a.m. to 5 p.m.

As a member of ROAD iD's Customer Service Team, you will have the opportunity to deliver memorable, effortless, and remarkable customer experiences.  This is not your run-of-the-mill call center role. No reading from scripts here. This is because we empower you to be yourself while providing our customers a rock solid customer experience. Let's face it, you're patient, empathetic, and pretty funny to boot.  That's why we're excited to receive your resume!

As a Customer Service Agent with ROAD iD, you'll focus on:

• Delivering service so blindingly awesome that our customers can't help but share it.
• Providing accurate, valid and complete resolutions for customers.
• Creating sustainable relationships and trust with customers using interactive communication through email, phone, chat, and social media communications.
• Filling the role as 'watchdog' by reporting any issues, friction or inconsistencies in the customer journey.
• Collaborating with other departments to improve internal and external efficiencies.

Requirements

• At least 1 year of customer support experience through phone calls, email, chat, and social media, ideally in an eCommerce, call center, hospitality, or retail environment.
• Technically proficient in website navigation.
• Friendly and professional phone etiquette and written/verbal communication skills.
• Enthusiastic, and self-motivated to make a positive impact in our customer's lives.
• Proven ability to effectively prioritize work, multitask, problem-solve and think strategically.
• Positive approach to collaboration, with a reliable team focus. 
• Strong time management abilities.
• Customer Service software experience is helpful

Benefits

• Unique opportunity to make a real difference. At ROAD iD, we don't make and sell widgets. Instead, we take pride in providing a product that literally saves lives.
• Competitive Health Care Plan (3 Medical plan options available, along with Dental & Vision).
• Life Insurance (Basic, Accident, and AD&D).
• Competitive PTO based on years of service.
• Short Term & Long Term Disability Insurance Plans.
• Competitive 401K program with company match and full vesting by your first work anniversary.
• Annual Wellness/Fitness reimbursements of up to $400 each calendar year towards your physical, mental, or financial wellbeing.
• $200 team member purchase allowance annually. 
• $50 charitable donation to your favorite charity or  to offset the adoption fees of a shelter pet.
• Professional Development Opportunities, including tuition discounts through UC Online.
•  9 paid holidays per year 
• Team member discount programs through My Path Perks Discount Marketplace, VIU, and WesBanco
• A fun and rewarding work culture of collaboration, and flexibility (including reduced Summer Hours) for work/life balance

Who We Are

We exist to Save Lives, Provide Peace of Mind, and Fuel Adventure. We do this by improving the outcome of accidents and emergencies. Our products include elegantly simple, Wearable ID & Technology that connects you to friends and family when it matters most.

ROADiD Brands is an equal opportunity employer.We are fully committed to a fair, and respectful work environment where everyone can thrive. Every team member is seen at ROADiD, and empowered to be the best versions of themselves. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.