Camping World is seeking a NC CS Agent for our growing team.
Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email, or chat.
Job Responsibilities:
• Answer interactions (phone calls, emails, and live chats) and respond to customer requests. • Assist customers with order entry and order status calls. • Recognize and alert supervisors of trends in customer calls. • Recommend new ideas for process improvements. • Build rapport with customers by using a courteous, friendly, and professional manner. • Various special projects, as assigned. • Completes other duties as assigned.
Requirements for the Role:
High school diploma or equivalent; college degree or some college preferred. 2+ years of customer service and/or 1-2 years related experience. Call center experience preferred. Strong oral and written communication skills with the ability to communicate at all levels of the organization. Strong decision-making abilities. Basic computer knowledge and ability to learn in-house computer programs essential. Ability and desire to learn about marine, watersports, hunting, camping, and fishing product lines. Ability to work a 12pm-9pm schedule, including weekends and holidays.
Benefits and Pay Range:
In addition to competitive pay, we offer:
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, and more! Part-time associates are offered access to dental & vision coverage.
For more information, please visit: www.mycampingworldbenefits.com
Equal Employment Opportunity:
We are an equal employment opportunity employer. The Companys policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.