JOB SUMMARY: Under the supervision and direction of the Manager, the Customer Service Agent is responsible for the efficient operation of the customer service desk. Customer Service Agent is responsible for handling the daily business at the customer service desk, registrations, open skating, skate rental and ice rental payments, answering telephones and giving information on Ice Arena programs and operations, daily deposits/bookkeeping. Works hours as assigned including days, nights, weekends. The H-F Park District's mission statement is "to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment".
ESSENTIAL JOB RESPONSIBILITIES:
- Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
- Greet visitors promptly and courteously, interact with customers to meet their needs while visiting the facility
- Will assist the supervisors, manager in the actual operation of the facility
- Responsibly and accurately handle cash, check or credit card payments, maintain a balanced cash drawer, and process a balanced deposit
- Understand Ice Arena policies
- Perform other work as assigned
- Adhere to all policies and procedures outlined in the Policy and Procedure Manual, Personnel Manual and Safety Manual
- Be prepared to respond to medical emergencies
- Have a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the information
- Assist all employees of the Park District as needed
- Other related job duties as assigned.
COGNITIVE SKILLS REQUIRED:
- Must be able to read, write and organize materials
- Must be able to communicate effectively orally and in writing
- Must be able to troubleshoot, solve problems and exercise good judgement
- Must be a self-starter able to work with minimal supervision
- Must be able to assist customers both in person and by phone in a professional and courteous manner
- Must be able to register participants for various programs with consistency and accuracy
- Must be able to handle pressure and an active environment
- Must be able to communicate with all departments
JOB SKILLS AND QUALIFICATIONS:
- Professional demeanor and outstanding customer service skills
- Accurate in work with great attention to detail
- Ability to diffuse difficult situations or contentious customer interactions
- Ability to handle emergencies in a calm and professional manner
- Knowledge and skills with computers and software including Microsoft Office
- Ability to learn additional software and systems required for business transactions
EDUCATION AND TRAINING:
- Customer Service experience preferred
- CPR/First Aid Certified.
PHYSICAL REQUIREMENTS:
STANDING: Extended periods of time
SITTING: Some
WALKING: Some
LIFTING: Occasional under 25 pounds
STOOPING: Yes, to retrieve information from low files
REACHING: Minimal
CLIMBING: Minimal
VERBAL: Extensive, must be able to communicate with in-person customers and over a phone
VISION: Extensive, must be able to read, write and use a computer
HOURS:
The Customer Service Agent may work any hours that Park District facilities are open.
Part-Time Benefits:
- Discounted individual fitness membership at Racquet Fitness Center
- Discounted golf fees and driving range tokens at Coyote Run
- Individual admission to open skate at H-F Ice Arena
- Individual Lions pool pass
- 20% off (1) facility rental/year
- 20% off birthday party package for child(ren)
- 20% off program fees
- Irons Oaks ropes course & climbing tower
- Individual ski rental at Irons Oaks (cross-country skiing)
- 457 Retirement Plan
- Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
- Paid CPR/AED training and certification.
- Additional benefits for facility employees only.
- Paid Leave Time Off