Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
Join us as a Customer Service Agent to solve customer problems through continuous improvement and become the customer voice within our Operations team. You'll support our clients in their company creation journey, helping them navigate both existing company setups and capital deposit processes with excellence while maintaining our ambitious goal of a 4.7 CSAT score. You'll work closely with Marie as part of a 20-person Customer Service France team, contributing to our mission of offering the best service to customers while ensuring fluid internal processes and optimal security.
️ What you'll do
️ What we're looking for
️ What we can offer you
️ Your future manager
Your manager will be Marie Monene. She leads the Existing Companies team with extensive experience in customer operations and regulatory compliance. Marie is passionate about developing talent and creating an environment where team members can take ownership of improvements from A to Z. She values innovation in processes and ensures her team has direct influence on product development.
At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along.
By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.
On average, our hiring process lasts 20 working days. More information on our candidate journey here
Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.
If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
| Location | Paris, TX |