Customer Service Agent, FTZ Administration

Customer Service Agent, FTZ Administration

El Paso

The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals.

Essential duties and responsibilities include:

• Responsible for handling inquiries and providing information; primary point of contact with the customer
• Provides expediting, tracing and POD support as required
• Resolves issues raised by the customer quickly and efficiently
• Provides ad hoc reporting and analysis as requested
• Becomes proficient in all DSV Transportation supported operations at the facility
• Documents cost avoidance and savings attained
• Works on special projects and assignments as needed
• Review and transmit Weekly estimate and weekly entry 3461's and 7501's
• Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays
• Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems
• Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
• Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy
• Monitor FTZ operations end to end to include daily processing zone transactions
• Operate the FTZ inventory control and recordkeeping system
• Communicate with Warehouse personnel for inventory discrepancies
• Maintain accurate records of customs transactions and documentation for audit purposes
• Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)
• Provide guidance and support to colleagues on FTZ-related matters

Other duties include:

• Supports Implementation, Account Management and Customer during account set-up
• Prepares and maintains Standard Operating Procedures (SOPs) as assigned
• Performs other duties as required
• Ability to listen and comprehend instructions
• Ability to work independently while recognizing the need to be part of a team
• Strong aptitude for organization with high volume of paperwork
• Bring a can do attitude to work every day
• Willingly assist coworkers with projects
• Great Work Ethic (puts company's needs ahead of personal ambition)

Minimum required qualifications:

• High School diploma
• 2 years' experience in a logistics, customer service or related field

Skills, knowledge and abilities:

• Proficient typing and PC skills required
• Proficient with all Microsoft Office computer applications
• English (reading, writing, verbal)

Preferred qualifications:

• College degree
• 3 years' experience in a logistics, customer service or related field

Physical demands:

• While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• The employee uses computer and telephone equipment.
• Specific vision requirements of this job include close vision and distance vision.
• Must be able to travel by plane and automobile (if applicable).

Work environment:

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.