Customer Service Agent

Job Summary

We are seeking a motivated Customer Service Agent to engage with customers, understand their needs, and recommend products and services that provide value. This role is ideal for individuals who enjoy building relationships, providing solutions, and contributing to customer satisfaction and sales growth.

Responsibilities

• Engage with customers in a friendly and professional manner.
• Identify customer needs and recommend appropriate products or services.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Respond to customer questions and provide timely solutions.
• Follow up with prospective and existing customers to support retention and sales growth.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve customer service and sales objectives.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.