Job Title: Customer Service Return Agent (CSA)
Location: Sixt Rent a Car - Indianapolis International Airport
Schedule: 2 PM - 10 PM, Sunday through Thursday
Pay: $17/hour
About the Role:Sixt Rent a Car, part of the Tom Wood Group, is looking for a
Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.
Key Responsibilities:- Greet returning customers with professionalism and a positive attitude.
- Inspect returned vehicles for condition, cleanliness, and compliance with company standards.
- Accurately process rental returns, including payment reconciliation and documentation.
- Address customer questions, concerns, or complaints with courtesy and efficiency.
- Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.
- Maintain accurate records and assist with reporting as required.
- Support team members and perform additional tasks to help maintain smooth operations.
- Promote a safe, clean, and compliant work environment.
Qualifications:- Excellent communication and customer service skills.
- Positive, friendly, and team-oriented attitude.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Previous customer service or rental experience is a plus.
- Valid driver's license with a clean driving record required.
Perks & Benefits:- Paid Time Off (PTO) & Holidays
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Life & Disability Insurance
- Career Advancement Opportunities
- Tuition Reimbursement
- Training & Development
- Service Awards
About the Tom Wood Group:Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:
- Humbly Confident
- Passionately Driven
- Sincere Desire to Help Others
- Uncompromising Integrity
Employment Requirements:Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.