Billing, Cargo/Freight, Communication Skills, Computer Networks, Computer Skills, Corporate Policies, Customer Relations, Customer Support/Service, Data Entry, Data Quality, English Language, Fortune 500 Customers, Interpersonal Skills, Leadership, Logistics, Microsoft Excel, Microsoft Word, Organizational Skills, Performance Metrics, Process Flow, Regulatory Compliance, Supply Chain Management, Time Management, Vendor/Supplier Relations
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Key Company Facts
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15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Transcon Department Overview
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Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department.
Major Duties and Responsibilities
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- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Transcon files and reporting
- Ensure accurate and timely client and vendor billing
- Ensure delivery of freight and timely clearance when applicable
- Interact with customers in arranging their shipments to meet customers service standards
- Contribute and maintain good relationships with suppliers
- Meet compliance at all times
- Network communications, timely responses to emails and requests
- Meet KPI standards in accordance with Company policy
- Understand customers procedures and maintain updated internal DLSOPs
- Meet KPI standards in accordance with the Company's procedures
Additional Responsibilities
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- Network communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Company Culture and Values
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Adhere to the company's 10 cultural attributes:
- Appearance
- Attitude
- Confidence
- Curiosity
- Excellence
- Integrity
- Pride
- Resolute
- Sense of Humour
- Visionary
Required Knowledge and Skills
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Knowledge:
- Expeditors' Company Policies and Procedures
- Basic local regulatory knowledge for compliance
- Global Logistics Industry knowledge
Skills:
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- Fluent in English
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Positive and willing to help attitude
Confidentiality
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All your information will be kept confidential according to EEO guidelines.
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Expeditors International of Washington Inc