Customer Service Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Transcon files and reporting

• Ensure accurate and timely client and vendor billing

• Ensure delivery of freight and timely clearance when applicable

• Interact with customers in arranging their shipments to meet customers service standards

• Contribute and maintain good relationships with suppliers

• Meet compliance at all times?

• Network communications, timely responses to emails and requests

• Meet KPI standards in accordance with Company policy

• Understand customers procedures and maintain updated internal DLSOPs

• Meet KPI standards in accordance with the Company's procedures

• Network communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

• Knowledge:

• Expeditors' Company Policies and Procedures

• Basic local regulatory knowledge for compliance

• Global Logistics Industry knowledge

Skills:

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word)
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Positive and willing to help attitude

All your information will be kept confidential according to EEO guidelines.