CUSTOMER SERVICE AGENT

JOB SUMMARY: Under the supervision and direction of the Irwin Center Manager and the Customer Service Coordinator, the Customer Service Agent is responsible for communicating with the public in-person or by phone and registering for various programs under the guidelines set forth. Works hours as assigned including days, nights, weekends. The H-F Park District's mission statement is "to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment".

ESSENTIAL JOB RESPONSIBILITIES:

• Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
• Greet visitors promptly and courteously.
• Answer telephones, refer calls, take messages and give out information concerning Park District's programs, policies and general services.
• Take registrations for Park District leisure services both in person and over the phone.
• Process seasonal pool pass registrations.
• Balance daily registration monies for Irwin Community Center.
• Process building and park rentals. Complete all necessary forms.
• Open and disburse mail.
• Enter attendance data as needed, file appropriately.
• Adhere to all policies and procedures outlined in the Safety Manual.
• Help with various projects as time permits.
• Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED:

• Must be able to assist customers both in person and by phone in a professional and courteous manner.
• Must be able to register participants for various programs with consistency and accuracy.
• Must be able to handle pressure and an active front desk environment.
• Must be able to communicate with all departments.

JOB SKILLS AND QUALIFICATIONS:

• Excellent communication skills.
• Excellent customer service skills.
• Computer knowledge and skills.

EDUCATION AND TRAINING:

• Graduation from high school or business school.
• Public experience, telephone business experience, general office and computer skills required.
• Should be aware that working for the public takes tact and diplomacy at all times.

PHYSICAL REQUIREMENTS:

STANDING: Minimal

SITTING: Extended period of time

WALKING: Walking

LIFTING: Must be able to lift 25 lbs.

STOOPING: Minimal

REACHING: Minimal

CLIMBING: N/A

VERBAL: Communicate one on one

VISION: Type, write, read, use computer

Part-Time Benefits:

• Discounted individual fitness membership at Racquet Fitness Center
• Discounted golf fees and driving range tokens at Coyote Run
• Individual admission to open skate at H-F Ice Arena
• Individual Lions pool pass
• 20% off (1) facility rental/year
• 20% off birthday party package for child(ren)
• 20% off program fees
• Irons Oaks ropes course & climbing tower
• Individual ski rental at Irons Oaks (cross-country skiing)
• 457 Retirement Plan
• Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
• Additional benefits for facility employees only.
• Paid CPR/AED training and certification
• Paid Leave Time Off