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Customer Service Agent – Optometry Practice

Open Eyes Vision Center

Fort Worth, TX

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JOB DETAILS
SKILLS
Calendar Management, Call Centers, Clinical Support, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Healthcare, Insurance, Leadership, Medical Office, Medical Records, Optometry, Organizational Skills, Patient Care, Problem Solving Skills, Record Keeping, Sales, Team Player, Telephone Skills, Telesales
LOCATION
Fort Worth, TX
POSTED
15 days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Wellness resources

  Customer Service Representative – Medical Office Call Center (Full Time)  
Join a fast-growing healthcare team where your voice helps patients every day


We’re looking for a friendly, detail-oriented Customer Service Specialist to support patients by phone for our busy optometry practice. This role is ideal for someone who enjoys helping people, staying organized, and being part of a positive, team-focused environment.


If you enjoy meaningful conversations, solving problems, and making someone’s day easier, this is a great fit.


What You’ll Do


  • Answer incoming patient calls with professionalism and warmth
  • Schedule and confirm appointments
  • Help patients understand insurance and visit expectations
  • Update patient records accurately
  • Support clinics by keeping schedules full and organized
  • Work closely with a supportive team that values excellent service
What Makes This Role Different


This is not a high-pressure sales call center.


Instead, you’ll be helping patients access care, prepare for visits, and feel confident before they arrive. Your work directly supports doctors, clinics, and the patient experience.


What We’re Looking For


  • Strong communication skills and a friendly phone presence
  • Attention to detail and comfort using computers
  • Positive attitude and team mindset
  • Ability to stay organized in a fast-paced environment
  • Medical office or call center experience preferred but not required
Schedule


Full-time position
Consistent weekday schedule with some rotating Saturday coverage


Pay & Benefits


  • Competitive hourly pay
  • Stable full-time hours
  • Supportive leadership team
  • Opportunities to grow within a multi-location healthcare organization
  • Meaningful work helping patients every day

About the Company

O

Open Eyes Vision Center

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