Customer Service Agent - PVU

Airline Customer Service Agent
Benefits Count!

• Free flight benefits via Allegiant Air: Employee + One - flights and bags 
• Paid, on-the-job training
• Immediate Advancement Opportunities

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Promote safety and compliance with all regulatory, company and airline requirements.
• Enforce safety and security measures and monitor safety sensitive zones.
• Check in passengers, process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers, reacting sensitively and in a timely fashion to all customer requests and concerns.
• Assist customers who need assistance boarding.
• Complete other duties as assigned.

QUALIFICATIONS AND SKILLS

EDUCATION and/or EXPERIENCE

A minimum of a high school diploma or equivalent.

GOVERNMENT AGENCY REQUIREMENTS

SCHEDULE FLEXIBILITY

COMMUNICATION SKILLS

LANGUAGE SKILLS

COMPUTER SKILLS

MATHEMATICAL SKILLS

TIME MANAGEMENT

Ability to demonstrate strong and efficient time management capabilities.

REASONING ABILITY

PHYSICAL DEMANDS

• Operate all aircraft ground support equipment (per provided training) and push, pull, lift, unload and maneuver heavy luggage and equipment in excess of 70 lbs.
• Sit, stand or walk frequently for long periods of time.
• Use hands and arms to reach, finger, handle, or feel objects, tools, or controls.
• Hear, understand, and distinguish speech and/or other sounds.
• Demonstrate near, far, color, and peripheral vision acuity.
• Verbally express and exchange ideas.

WORK ENVIRONMENT