Customer Service Agent

Customer Service Agent Richardson, Texas

Position Type: Full Time Shift Type: Afternoon, Morning, Overnight Req ID: 2026-1529670 Date posted: 03/29/2026

Apply Now Save Job

Company Overview: Allied Universal®, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universals Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guards arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends.

PAY: $17.00 per hour plus tiered retention/performance bonus eligibility

SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):

• First Shift (6:30 pm - 3:00 pm, with a 30 minute unpaid meal break)
• Evening Shift (2:30pm - 11:00 pm, with a 30 minute unpaid meal break)

Training Schedule: (6:30am - 3:00pm, Monday-Friday for the first 2 weeks)

RESPONSIBILITIES:

• Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
• Create attendance exception records based to changes to schedules where appropriate
• Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
• Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
• Handle local office calls during normal office hours and transfers calls to appropriate personnel
• Receive after-hours call forwarding from all Allied Universal offices and take appropriate action

QUALIFICATIONS:

• High School diploma or equivalent
• Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
• Basic proficiency with Excel, Outlook, and Microsoft Teams
• Possess excellent customer service phone etiquette skills
• Navigate a web-based system, while assisting callers
• Work in a team environment and work independently
• Work in a fast-paced environment and multi-task with accuracy

PREFERRED QUALIFICATIONS:

• Prior high volume call center experience with both inbound and outbound calls

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our companys 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

#LI-26

Apply Now Save Job

Share this job Facebook LinkedIn X Email

About Allied Universal Allied Universal provides unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses in our communities. Read More

Frequently Asked Questions Learn more about Allied Universal - well answer some of your common questions. Read More

Technology Careers Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits. Search jobs and apply. Read More

Corporate and Field Careers Allied Universal is looking for professionals to join our integrated team. Search open jobs and join us in a corporate support, sales or leadership career. Read More

Allied Universal Hiring Events - Calendar Wed love to talk with you about our opportunities. Join us at a career event in your area. Read More

Enhanced Protection Services Careers From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs. Read More

Culture We believe that a phenomenal team starts with culture and belonging. Learn more and search our jobs and careers. Read More

Event Services Careers From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services. Search our jobs at Allied Universal here. Read More

Janitorial Careers Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits. Search our jobs and apply today. Read More

Veterans and Allied Universal Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs. Read More

The Many Faces of Allied Universal Learn More about the people that are a part of the Allied Universal Team. Read More

Hear From Our Veterans Allied has given me a chance, which was the biggest thing. Read More

Dog Detection Spotlight - Kyle and Maverick As part of Allied Universal Enhanced Protection Services fleet of detection canine teams, Kyle and Maverick are trained and certified to screen cargo under the U.S. Transportation Security Administrations (TSA) Third-Party Canine (3PK9) Program. Read More

Veteran Story - Oscar Dominguez Jr Oscar Dominguez Jr. is a decorated combat veteran and a dedicated regional recruiting director for the Florida region. Read More

Allied Universal in the News Read the latest news from Allied Universal. Read More

Canine (K9) Security Careers at Allied Universal Join the largest fleet of canine deterrent and detection teams in the private sector and uphold a reputation for excellence. Read More

Our Heros One of the most basic human needs is to feel safe. Allied Universal security professionals help people, businesses and communities meet that need every day. Read about our heroes who are commended for their courage, outstanding achievements and noble qualities Read More

Allied Universal - What We Do Learn More about what we do at Allied Universal. Read More

Canine (K9) Security Careers Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Read More

Allied Universal Again Named to Newsweek List of Americas Greatest Workplaces for Women IRVINE, Calif. - March 5, 2025 -- Allied Universal®, the worlds leading security and facility services company, has been named to the Newsweek list of Americas Greatest Workplaces for Women 2025 for the second consecutive year. Read More

Career in Insurance Investigation Allied Universal roles for Insurance Investigators, Surveillance Investigators, SIU Investigators, Claims Investigators, Fraud Investigators Read More

Meet Crystal Oberton Meet Crystal Oberton, an Allied Universal Security Officer dedicated to passenger safety at Philadelphia International Airport (PHL). With 27 years of security experience, Crystal received the "Safe & Sound" award for exceptional teamwork, compassion, and decisive action in a moment of need. Her story exemplifies the power of kindness and collaboration. Read more about Crystals inspiring recognition.

Allied Universal and the Seattle Mariners Allied Universal is proud to be a trusted security partner of the Seattle Mariners and T-Mobile Park. Our partnership is rooted in a shared commitment to providing a safe, secure environment and winning guest experience. Look for Allied Universal event services, guarding and canine team members next time youre at the ballpark and know that there is security in our solutions. Read More

Behind the Badge: Real Stories. Real Security Careers. Discover the people behind the uniform. In Behind the Badge, our security professionals share what brought them to the industry, what drives them every day, and how their roles make a difference. From first days on the job to career growth and proud moments, these stories offer an inside look at what it really means to protect and serve with Allied Universal. Read More

Employee Spotlight: Meet Connor At Allied Universal, our people are at the heart of everything we do. This month, were excited to spotlight a team member whose drive, leadership, and commitment to impact have made a lasting impression. Read More

Allied Universal Named to Forbes List of Americas Best Employers by State IRVINE, Calif. - Sept. 3, 2025 - Allied Universal®, the worlds leading security and facility services company, has been named to Forbes list of Americas Best Employers by State (2024), ranking in the top 100 for Arizona, Georgia, New Jersey and North Carolina. Read More

Security Professionals - Earn More. Your Way. When you want to earn more, flexibility matters. Thats why Allied Universal puts the power in your hands with Claim a Shift. Explore the latest security officer and security professional job openings at Allied Universal. Browse available roles and apply today. Read More

Security Careers Do you have a passion for being there for others? Allied Universal wants you. Learn more about our security careers and view security jobs here. Read More

Employee Spotlight: Meet Adriana Adriana Lopez began her career with Allied Universal as a Security Officer and advanced to Account Manager. Her journey shows how Allied Universal jobs provide real opportunities for career growth and leadership. Read More

Inside Allied Universal: Stories, Insights & Opportunities Learn about our teams, hear from our employees, find hiring resources and more. Read More

Allied Universal SkillBridge Program Allied Universal® partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. Read More

Is Allied Universal a Good Place to Work? A closer look at careers, flexibility, growth opportunities, and what job seekers should know before applying at Allied Universal. Read More

What Employees Say About Working at Allied Universal - And Why Experiences Vary A closer look at employee experiences, why reviews can differ, and how to evaluate whether a specific role is the right fit for you. Read More

A Day in the Life of an Unarmed Security Officer at Allied Universal Get an inside look at the daily responsibilities, work settings, schedules, and growth opportunities for unarmed security officers at Allied Universal. Read More

No Experience? How Allied Universal Trains New Security Officers Starting a security officer career without experience is possible. Learn how Allied Universal provides training, licensing support, and role-specific preparation. Read More

Pay, Hours, and Scheduling at Allied Universal Understand how security officer pay, work schedules, and shift availability vary by role, location, and client site at Allied Universal. Read More

Security as a Career: Growth Paths at Allied Universal Security careers can offer long-term growth, leadership pathways, and specialization opportunities. This page explains how security professionals can advance from entry-level roles into supervisory and management positions, with training and development support available at Allied Universal. Read More

Security Officer Jobs for Students & Recent Graduates Flexible evening, weekend, and overnight schedules-plus transferable skills and growth opportunities. Eligible officers may also be able to claim extra shifts through mobile tools when available. Read More

From military service to civilian security Guidance for veterans and transitioning service members exploring civilian security careers. Read More

Part Time Security Jobs: Flexible Shifts Explained An overview of how part time and Flex security roles work, including schedules, shift availability, and how Claim a Shift applies by assignment. Read More

Why do some people leave security work - and why do others stay? Security work can look very different depending on the assignment. This guide explains why some people leave security roles while others stay, and how fit, expectations, and support shape the experience. Read More