Customer Service Agent - Shop

Dealership:

L0397 Driveway Home Office

Driveway.com

Driveway.com is where car buying and selling meets convenience-with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Customer Service Agent I - Shop

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway "Shop" operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Location: Onsite, Dallas, TX

Pay Range: $40,000-$60,000 plus incentive

Responsibilities

• Customer Concierge:

• Answers questions and helps move the digital transaction process forward

• Communicate effectively with customers through chat, phone, and email

• Single point of contact for the customer throughout the transaction

• Presents financing terms

• Presents protection products (ex: Extended warranties)

• Collects down payment, Driver's License, Proof of Insurance, Proof of Income

• Communicates paperwork and logistic timelines

• Maintain activity log

• Other duties as assigned

Skills and Qualifications

• Strong attention to detail

• Excellent communication skills

• Time management

• Sense of Urgency

• Active listening skills

• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans and follows through

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

• Thrives on a team, stays positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing