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Client Services Jobs in Dallas, TX

Customer Service Agent - Shop

Driveway

Dallas, TX

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JOB DETAILS
SALARY
$40,000–$60,000 Per Year
SKILLS
Automotive Sales, Best Practices, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Insurance, Life Insurance, Lift/Move 25 Pounds, Performance Metrics, Physical Demands, Resolve Customer Issues, Retail, Stock Purchase Plans, Time Management, Transaction Processing/Management, Vision Plan
LOCATION
Dallas, TX
POSTED
1 day ago
Driveway

Driveway.com

Driveway.com is where car buying and selling meets convenience-with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Customer Service Agent I - Shop

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway "Shop" operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Location: Onsite, Dallas, TX

Pay Range: $40,000-$60,000 plus incentive

Responsibilities
  • Customer Concierge:
    • Answers questions and helps move the digital transaction process forward
    • Communicate effectively with customers through chat, phone, and email
    • Single point of contact for the customer throughout the transaction
    • Presents financing terms
    • Presents protection products (ex: Extended warranties)
    • Collects down payment, Driver's License, Proof of Insurance, Proof of Income
    • Communicates paperwork and logistic timelines
  • Maintain activity log
  • Other duties as assigned

Skills and Qualifications
  • Strong attention to detail
  • Excellent communication skills
  • Time management
  • Sense of Urgency
  • Active listening skills
  • Critical thinking

Competencies
  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
  • Up to 1/3 of time: standing, walking, lifting up to 25 pounds
  • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

About the Company

D

Driveway

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