Customer Service Agent

Position Summary
The Customer Service Agent will respond to customer inquiries, assist with service requests, provide accurate information, and help resolve routine concerns.

Responsibilities

• Assist customers with questions and service requests
• Provide information about products, services, and promotions
• Resolve routine customer concerns professionally
• Follow up on customer requests when needed
• Maintain accurate records of customer interactions
• Identify customer needs and coordinate appropriate assistance
• Gather and communicate customer feedback
• Support customer satisfaction initiatives
• Assist with customer engagement and promotional activities
• Maintain professional communication at all times

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Friendly and customer-focused attitude
• Strong organizational and problem-solving skills
• Ability to work independently and with a team
• Comfortable communicating with customers in person and by phone
• Previous customer service, retail, hospitality, or sales experience is a plus

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career growth opportunities
• Hands-on customer service experience
• Competitive compensation