Customer Service Agent

Pay: $19.50 per hour

Needed Coverage: Morning hours, Afternoon hours, Overnight hours

Job description:

Join the LEC Team where connection, fun, and flexibility meet great customer service!

Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people.

Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details!

Day-to-Day Project Tasks:

• Support customers via CRM tools.
• Help boaters by geo-locating them, problem solving, and dispatching the appropriate solution
• Accurately document interactions and follow up on open issues.
• Identify trends or recurring issues and share insights with the team.
• Deliver quick, thoughtful, and empathetic resolutions

What We’re Looking For:

• Previous CRM experience required
• Strong typing, multitasking, and communication skills.
• Confident, positive, team-oriented attitude and a love for helping people.

If you’re ready to join a team that values energy, excellence, and connection, apply today and let’s make great customer experiences together!

Qualifications:

• 1-3 years call center experience required
• Technical experience strongly preferred, experience in current CRMs
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know when to use the lingo
• Committed to meeting client metrics & goals/ability to implement actions for improvement

· Must have a High School Diploma or equivalent

Responsibilities

• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Able to keep up with multiple CRM systems at a time
• Accurately document all required information and call details in the system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and fulfillment of hours selected
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Hardware/Software Requirements

• To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores.
• Example: A 10-core computer with only 2 performance cores does not meet this requirement.
• Please check your system settings to confirm.
• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
• Internet: Reliable high-speed internet with a wired Ethernet connection(hardwired to router).
• Audio: USB noise-canceling headset.
• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled
• ** Must have a wired USB headset with a microphone ** (Please use this in your interview)

Job Type:
-1099 Independent Contractor

Paid Training 

Experience level:

• 1-3 years

Benefits:

• Remote Work From Home

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