Customer Service Ambassador

Additional Position Details: FTE: 0.500000 | 20 hours per week | Part Time | Primarily Mon - Fri /0800-1200

Starting Wage: $19.27-$26.50 per hour, depending on experience

Position Summary

The Customer Service Ambassador is a vital member of the Volunteer Services Department at Asante Rogue Regional Medical Center. This hybrid role combines lobby services and gift shop operations to ensure a welcoming, supportive, and efficient environment for patients, visitors, staff, and volunteers. Serving as both a frontline greeter and a retail service provider, the Customer Service Ambassador is responsible for providing excellent customer service, facilitating guest support services, overseeing daily gift shop operations, and coordinating volunteer activities in alignment with Asante's mission, vision, and values.

Position Qualifications

Education

• High School diploma or equivalent

Experience

• Minimum of 2 years of customer service or retail experience in a fast-paced, professional environment, such as hospitality, healthcare, retail, or administrative/clerical support, is required
• Experience in retail management, volunteer coordination, or a healthcare environment- preferred

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.