Now Hiring: Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive pay, rotating shifts, and long-term career opportunity. If you thrive in fast-paced environments and deliver exceptional customer experiences, we want to connect with you today!
Customer Support Analyst
Location Tempe, Arizona | Onsite
Compensation & Schedule
• Shift 1 (Morning): 7:00am–4:00pm — $27.00/hr
• Shift 2 (Afternoon): 3:00pm–12:00am — $28.00/hr
• Shift 3 (Overnight): 11:00pm–8:00am — $29.00–$30.00/hr
• Rotating schedule with some weekends required
• Full-Time | W2
• Target Start Date: Mid-July
Role Impact
The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role supports operational continuity by managing high-volume requests, troubleshooting account or service-related issues, and documenting interactions with precision. Success is defined by response time, resolution quality, customer satisfaction, and adherence to established service level agreements (SLAs).
Key Responsibilities
• Respond to inbound customer inquiries via phone, email, and chat in a high-volume contact center environment
• Research, troubleshoot, and resolve account, billing, or service-related issues
• Document all interactions in the customer relationship management (CRM) system with accuracy and detail
• Escalate complex issues to appropriate internal teams while maintaining ownership of customer experience
• Follow compliance guidelines, data privacy standards, and internal quality assurance procedures
Minimum Qualifications
• 2+ years of banking/financial customer service or contact center experience
• Strong written and verbal communication skills with attention to detail
• Ability to work rotating shifts, including evenings, overnights, and weekends
• Core Tools & Systems
• Customer Relationship Management (CRM) platforms
• Microsoft Office Suite (Excel, Outlook, Word), Zendesk and Salesforce
• Ticketing and case management systems
• Multi-line phone systems and live chat platforms
Preferred Skills
• Experience in a high-volume call center or shared services environment
• Bilingual communication skills
• Experience working with service level agreements (SLAs) and performance metrics
Legal Notice
Pre-employment background check and drug screen required.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
CornerStone Staffing has tenured recruiters in Texas and Arizona who work with qualified job seekers in Texas, Arizona, Indiana, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, and Florida to help support both in-office and work from home positions for the best companies in the United States.
CornerStone Staffing’s team of experts are the industry leaders in consulting companies on in-office and work from home hiring strategies so whether you need a great job or highly qualified talent, contact CornerStone Staffing’s recruiters in Dallas, Fort Worth, Houston or recruiters in Phoenix, AZ today.