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Customer Service and Dispatch Coordinator

SUWANEE MECHANICAL HOLDING INC

Norcross, GA

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Communication Skills, Computer Systems, Customer Experience, Customer Support/Service, Detail Oriented, Establish Priorities, HVAC, Inside Sales, Interpersonal Skills, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Multitasking, Operations, Order Processing, Organizational Skills, Problem Solving Skills, Sales, Sales Management, Schedule Development, Team Player, Telephone Skills, Time Management, Track Customer Issues, Training/Teaching
LOCATION
Norcross, GA
POSTED
30+ days ago
We are a growing residential HVAC company seeking a highly organized, friendly, and detail-oriented Customer Service & Dispatch Coordinator to be the communication hub between our customers and technicians. This role is critical to keeping our daily service operations running smoothly while delivering an excellent customer experience.


If you enjoy solving problems, staying organized in a fast-paced environment, and helping customers, we would love to meet you.


Key Responsibilities


  • Answer incoming service calls and assist customers with scheduling HVAC service and maintenance

  • Dispatch technicians efficiently based on location, urgency, and skill set

  • Communicate job details, updates, and ETAs with technicians and customers

  • Create and manage service jobs within the dispatch software system

  • Follow up with customers regarding service, scheduling, and satisfaction

  • Maintain accurate customer records and job notes

  • Assist with invoicing, work order processing, and administrative tasks

  • Coordinate with technicians to ensure daily schedules run smoothly

  • Provide excellent customer service and represent the company professionally

  • Inside Sales and assisting Sales Techs with quotes and follow up

Qualifications


  • Previous customer service, inside sales, account management, or dispatch experience preferred

  • HVAC, plumbing, electrical, or home service industry experience is a plus

  • Strong phone communication and interpersonal skills

  • Highly organized with strong attention to detail

  • Ability to multitask and prioritize in a fast-paced environment

  • Comfortable using computer systems, scheduling software, and email

  • Positive attitude and problem-solving mindset

Skills That Will Make You Successful


  • Clear communication with both customers and technicians

  • Ability to stay calm and organized during busy service periods

  • Strong time management and scheduling abilities

  • Team-oriented mindset

Position Details


  • Full-time

  • Monday – Friday (with occasional seasonal schedule adjustments)

  • Opportunity for growth within the company

Benefits (if applicable)


  • Paid time off

  • Holiday pay

  • Training and development opportunities

  • Supportive team environment


About the Company

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SUWANEE MECHANICAL HOLDING INC

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