We are a growing residential HVAC company seeking a highly organized, friendly, and detail-oriented Customer Service & Dispatch Coordinator to be the communication hub between our customers and technicians. This role is critical to keeping our daily service operations running smoothly while delivering an excellent customer experience.
If you enjoy solving problems, staying organized in a fast-paced environment, and helping customers, we would love to meet you.
Key Responsibilities
Answer incoming service calls and assist customers with scheduling HVAC service and maintenance
Dispatch technicians efficiently based on location, urgency, and skill set
Communicate job details, updates, and ETAs with technicians and customers
Create and manage service jobs within the dispatch software system
Follow up with customers regarding service, scheduling, and satisfaction
Maintain accurate customer records and job notes
Assist with invoicing, work order processing, and administrative tasks
Coordinate with technicians to ensure daily schedules run smoothly
Provide excellent customer service and represent the company professionally
Inside Sales and assisting Sales Techs with quotes and follow up
Qualifications
Previous customer service, inside sales, account management, or dispatch experience preferred
HVAC, plumbing, electrical, or home service industry experience is a plus
Strong phone communication and interpersonal skills
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Comfortable using computer systems, scheduling software, and email
Positive attitude and problem-solving mindset
Skills That Will Make You Successful
Clear communication with both customers and technicians
Ability to stay calm and organized during busy service periods
Strong time management and scheduling abilities
Team-oriented mindset
Position Details
Full-time
Monday – Friday (with occasional seasonal schedule adjustments)
Opportunity for growth within the company
Benefits (if applicable)
Paid time off
Holiday pay
Training and development opportunities
Supportive team environment