Visual Sound is seeking is an (onsite) CSR/Support Specialist for our Corporate Office in Broomall, PA. The CSR/Support Specialist will possess previous experience in the following areas: customer service, sales support, inside sales/bid desk, data entry, technical operations, and purchasing. Experience with audio-visual technology is preferred. Job Responsibilities: Customer Service - Data entry of customer orders and internal change orders into the Company's operating system
- Maintain knowledge of current products, vendors, distributors, manufacturers, manufacturer representatives, and other industry and company related information
- Provide timely follow-up on status of customer orders, back orders, shipping schedules, equipment for repair, wrong shipments, damaged goods, or missing parts, etc.
- Maintain confidential information related to customer transactions, including pricing, problems with units, manufacturing problems, etc.
Sales Support - Assist with proposals to customers
- Ensure accuracy of product costs
- Respond to customer inquiries and needs, as received by telephone, fax, email or in-person, which may include the following:
- Requests for product information
- Place, change, or cancel orders
- Product/item availability
- Weekly product backlog review
Office Support - Answering incoming calls and routing to proper department/person
- Locate appropriate company resource to assist customer when needed
- Ordering of facility supplies, coordination of events in showrooms, and ensure office equipment is working properly
- Distribution of incoming mail and preparation or outgoing mail
Bids - Review information from bid sources, monitor bid sites, and research customer websites
- Ensure bids are qualified properly, distributed effectively, and assist in bid submission to customer in the correct format specified within the bid
- Request bid updates, amendments, and results as required
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