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Customer Service and Order Entry

Multi-Lab LLC

SPRING LAKE, MI

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JOB DETAILS
SKILLS
Communication Skills, Corporate Compliance, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Maintain Compliance, Manufacturing, Metal Manufacturing, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Project Tracking, Purchase Orders, Sales, Team Player, Time Management, Vision Plan, Writing Skills
LOCATION
SPRING LAKE, MI
POSTED
30+ days ago

Customer Service and Order Entry 

MLC Manufacturing
Spring Lake, Michigan
Full-Time | 1st Shift (6:00am – 4:30pm, Monday–Thursday)


MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on 1st Shift. This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment.


We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail.


Position Overview


The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production.


This role works closely with sales, production, shipping, and management to ensure customer expectations are met.


Key Responsibilities


Customer Service


  • Serve as the primary point of contact for customers via phone and email

  • Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery

  • Provide professional, prompt, and accurate communication

  • Build and maintain strong customer relationships

  • Resolve customer concerns in a timely and courteous manner

Order Entry & Processing


  • Accurately enter customer purchase orders into ERP/software system

  • Verify pricing, quantities, material specifications, and due dates

  • Review drawings and part revisions for accuracy

  • Coordinate with estimating and production to confirm feasibility and timelines

  • Issue order confirmations to customers

  • Process order changes, revisions, and cancellations

Production Coordination


  • Communicate customer requirements to production team

  • Ensure jobs are released properly to the floor

  • Track open orders and monitor progress

  • Assist in prioritizing jobs based on customer deadlines

  • Work with shipping to coordinate delivery schedules

Administrative & Documentation


  • Maintain organized digital and physical job files

  • Track revisions and maintain accurate documentation

  • Assist with quoting follow-ups

  • Support management with reports and order tracking

  • Ensure compliance with company procedures

Qualifications


  • Previous customer service experience (manufacturing environment preferred)

  • Order entry experience strongly preferred

  • Strong attention to detail and accuracy

  • Ability to read basic manufacturing drawings (preferred but not required)

  • Comfortable working with ERP/MRP systems and Microsoft Office

  • Strong written and verbal communication skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Team-oriented mindset

What We’re Looking For


  • Professional and dependable

  • Organized and process-driven

  • Strong problem-solving skills

  • Positive attitude and willingness to learn

  • Ability to work independently while supporting a team

What We Offer


  • Full-time, stable employment

  • 4-day work week (Monday–Thursday)

  • Competitive compensation (based on experience)

  • Health, dental, and vision insurance

  • 401(k)

  • Paid time off


About the Company

M

Multi-Lab LLC

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