Benefits:- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About our Agency:
Our agency is built around growth, strong coaching, and a positive team culture. We’re passionate about helping our team members succeed while also maintaining a healthy work-life balance, especially around important family events.
We offer dental and vision coverage for employees and their families, a 401(k), licensing support, and access to extensive training and nationally recognized sales coaching. Our team participates in daily coaching meetings and weekly one-on-one development to help everyone continuously improve.
Our culture is upbeat and supportive, with company promotions, team-building events, travel opportunities, retreats, and celebrations throughout the year. We truly care about our team’s professional success and personal well-being, and we’re looking for someone who wants to grow in a positive, high-performing environment.
Position Overview: As a
Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities: - Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
- Prior Allstate experience preferred