Customer Service Assistant 2 [In-Office]

Ohio Department of Public Safety- Bureau of Motor Vehicles/Remittance Document Processing Unit

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday- Friday, 7:00 a.m.- 3:30 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant 2

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service &/or listen carefully & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Under general supervision of the Remittance Document Processing Unit supervisor, process & monitor requests for items related to returned mail from Central Issuance (e.g., utilize Bureau of Motor Vehicles (BMV) systems to monitor request for license status; review & respond to requests &/or inquiries received via telephone, email, or internal Project Tracking System (PTS); research, evaluate, & retrieve driver licenses from storage; print requests for pick-ups; prepare customer form letters for mailing; utilize Microsoft Office applications to create &/or update logs & spreadsheets; etc.).

Click here to see the full position description

9 mos. trg. or 9 mos. exp. in office practices & procedures;

AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

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3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills: Customer Service