Administrative Skills, Communication Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Electricity, Interpersonal Skills, Maintenance - Appliances, Maintenance Services, Multitasking, Operations, Organizational Skills, Plumbing, Problem Solving Skills, Record Keeping, Team Player
About Us
Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.
Introduction
We are looking for a customer-focused Customer Service Assistant to support daily service operations and help create positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and building strong communication skills in a professional environment.
Responsibilities
- Assist customers with inquiries, requests, and general support needs.
- Provide accurate information regarding products, services, and company procedures.
- Maintain professional and positive customer interactions.
- Document customer communications and update records accurately.
- Help resolve routine customer concerns and escalate complex issues when appropriate.
- Support daily customer service operations and administrative tasks.
- Collaborate with team members to ensure customer satisfaction.
Qualifications
- Strong communication and interpersonal skills.
- Customer-focused with a positive and professional attitude.
- Excellent organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment.
- Reliable, detail-oriented, and team-oriented.
- Entry-level candidates welcome; training provided.