Customer Service Assistant

About Us

Star Club Corp was founded with a clear vision: to create a company that blends strategy, innovation, and execution into one seamless experience. What started as a focused initiative has evolved into a structured and scalable organization committed to delivering excellence at every level.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, identifying customer needs, providing solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.

• Answer questions regarding products and services.

• Identify customer needs and provide appropriate information.

• Recommend products or solutions based on customer needs.

• Support customer satisfaction and retention initiatives.

• Build positive relationships with customers and prospective clients.

• Support promotional activities and customer acquisition efforts.

• Maintain organized records of customer interactions.

• Communicate customer feedback to appropriate team members.

• Collaborate with team members to meet customer service and sales goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, positive, and customer-focused attitude.

• Comfortable interacting with customers in person.

• Strong listening and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and professional.

• Ability to work independently and as part of a team.

• Previous customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching