Customer Service Assistant

Customer Service Assistant

Salary

$23.39 - $28.29 Hourly

Location

Lincoln, NE

Job Type

Full time/probationary or status

Job Number

202600424

Department

Transportation & Utilities Department

Opening Date

08/11/2026

Closing Date

8/16/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Posting Information

Join the Lincoln Transportation and Utilities department (LTU) and become the friendly, dependable face of our Billing Office! We're looking for a Customer Service Assistant who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes. If youre enthusiastic, organized, and ready to make a difference, we'd love to hear from you! Apply today and join a team that values collaboration, integrity, and exceptional customer care.

What You'll Do:

• Provide exceptional service by phone, email, social media, and in person-always with professionalism and a positive attitude.
• Assist customers with billing questions, payments, online account access, and more.
• Perform accurate daily data entry and support key billing processes, including researching payment issues and processing exceptions.
• Use tools like Excel, Word, and Adobe Acrobat to prepare reports, handle refunds and transfers, and create mail merge documents.
• Support daily operations such as phone system use, lockbox balancing, and other administrative tasks.
• Contribute to a collaborative, respectful, and high-performing team environment.

What We're Looking For:

• Strong communication and customer service skills
• Detail-oriented, reliable, and accountable work habits
• Basic-intermediate skills in Excel, Word, and Adobe Acrobat
• A team player who's ready to learn, cross-train, and grow
• Professionalism, initiative, and a commitment to excellent service

Work Schedule

This is a full-time position working Monday through Friday; Either 7:30 a.m. to 4 p.m. or 8 a.m. to 4:30 p.m.

Minimum Qualifications

Graduation from high school or equivalent and two years of experience in performing moderately complex clerical work involving billing procedures and cashiering or in the extension of credit and the collection of accounts; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.

• Criminal history and credit checks will be made on top candidates.

The LTU team provides transit, transportation and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team's forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community's quality of life together.

We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees professional and personal lives. The following benefits are available for this position:

• Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
• We encourage a healthy work-life balance by offering 10 days of vacation leave, over 12 days of sick leave, 11 paid holidays, and 2 personal convenience days annually that you begin accruing upon hire.
• All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
• 30 days of Paid Parental Leave
• Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
• 5 days of Funeral and Bereavement Leave
• $71,000 of Life Insurance
• $1,213 of Tuition Reimbursement
• 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%
• Employer provided Post Employment Health Plan for eligible medical expenses for after you leave City employment.
• Optional benefits include:
• Medical and/or Dependent Care Flexible Spending Accounts
• Allstate Voluntary Plans
• Supplemental Term Life
• Deferred Compensation Plans

01

APPLICATION COMPLETION ACKNOWLEDGEMENT To successfully complete your application, please make sure you read each statement below and check ALL boxes prior to submission.

• This application is hand scored.
• ALL questions must be fully answered to receive full credit.
• "See Resume", or answers such as "See ___" are not acceptable responses and may not receive full credit.
• All employers referred to in Supplemental Question responses must be listed in the Work History and Education sections of the application for verification and to receive full credit.
• I understand I am responsible for the accuracy and completeness of my application.
• I Acknowledge that I have read and understand each of the above statements.

02

Are you a current City of Lincoln employee?

• Yes
• No

03

Please list your Department, Title, and Date of Hire.

04

Do you have experience performing clerical work involving billing procedures?

• No experience
• Yes, less than 6 months experience
• Yes, 6 months to 2 years experience
• Yes, 2 to 4 years experience
• Yes, more than 4 years experience

05

If yes, please list the employers from your application where you acquired this experience. If no, enter N/A.

06

If yes, please give examples of your work experience. If no, enter N/A.

07

Indicate which statement best describes your experience working with the general public.

• I have no experience working with the general public.
• I have worked in a small office with limited contact with the general public.
• I have worked in a setting where I experienced a high volume of contact with the general public.
• have worked in a setting where I was in high contact with a broad diversity of socio-economic, cultural, and age demographics with the general public.

08

Please list the employers from your application where you acquired this experience. If no, enter N/A.

09

Do you have experience providing quality customer service over the phone?

• No experience providing customer service over the phone
• Yes, I handle approximately 0 to 30 calls a day.
• Yes, I handled approximately 31 to 60 calls a day.
• Yes, I handle approximately 61 to 80 calls a day
• Yes, I handle approximately over 81 calls a day.

10

Please list the employers from your application where you acquired this experience.

11

What best describes your level of experience in the use of personal computers? (check all applicable)

• I have no experience with personal computers
• I have used computers for browsing the Internet and e-mail.
• I have used computers for creating documents and spreadsheets using MS Office; data entry and inquiry into databases; generating documents from a database.
• I have used computers for creating PDFs; organizing electronic data; familiarity with electronic directory structures; and uploading documents.

12

Please list the employers from your application where you acquired this experience. If no, enter N/A.

13

Indicate which statement best describes your experience working with customer accounts:

• I have no or limited experience working with customer accounts
• I occasionally work with customer accounts answering routine questions
• I review customer accounts on a daily basis and make recommendations to a supervisor regarding billing corrections
• I have experience analyzing customer accounts on a daily basis and have authority to make billing corrections

14

Please list the employers from your application where you acquired this experience. If no, enter N/A.

15

Indicate which statement best describes your experience working with refunds and credit balances:

• I have no or limited experience working with refunds and credit balances.
• I have experience making and authorizing refunds and credit balance transfers up to a specific dollar amount before a supervisors authorization is needed.
• I have experience making and authorizing refunds and transferring credit balances.

16

Please list the employers from your application where you acquired this experience. If no, enter N/A.

17

Indicate if you have WORK experience processing and maintaining the following financial records (check all applicable):

• Accounts payable
• Accounts receivable
• Vouchers/purchase orders
• Bank accounts and balances
• No experience

18

Please list the employers from your application where you acquired this experience. If no, enter N/A.

19

Indicate if you have experience maintaining the following filing systems (check all applicable):

• Alphabetical
• Chronological (date order)
• Numerical
• Subject
• Color
• Electronic
• No experience

20

Please list the employers from your application where you acquired this experience. If no, enter N/A.

21

Indicate if you have experience operating the following office equipment (check all applicable):

• No experience
• Calculator/adding machine
• Personal computer/computer terminal
• Copier/scanner
• Other (specify below)

22

If you checked "other", please list the types of office equipment you have operated.

23

Do you have data entry experience?

• No experience
• Yes, training only
• Yes, performed occasionally
• Yes, performed daily

24

If yes, please list the employers from your application where you acquired this experience. If no, enter N/A.

25

Are you fluent in a language other than English?

• Yes
• No

26

If yes, please list the language(s) and describe your experience including your level of proficiency. If no, enter N/A.

27

Do you have experience using American Sign Language?

• Yes
• No

28

If yes, please describe your experience including your level of proficiency.

Required Question

Employer City of Lincoln/Lancaster County

Address 555 South 10th Street, Room 302

Lincoln, Nebraska, 68508

Phone (402) 441-7597

Website http://agency.governmentjobs.com/lincolnne/default.cfm