Administrative Skills, Brand Positioning, Calendar Management, Campaigns, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Documentation, High School Diploma, Interpersonal Skills, Marketing Software, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Resolve Customer Issues, Team Player, Track Customer Issues, Training Program, Writing Skills
About Us
At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.
Position Overview
The Customer Service Assistant serves as a key point of contact for customers, providing information, addressing inquiries, and supporting customer-focused initiatives. This entry-level position is ideal for individuals who enjoy helping others and developing professional communication and service skills.
Responsibilities
- Respond to customer inquiries in a professional and courteous manner.
- Provide accurate information regarding products, services, and promotions.
- Maintain accurate customer records and documentation.
- Support administrative tasks related to customer service operations.
- Process and track customer requests and follow-up activities.
- Collaborate with team members to ensure a positive customer experience.
- Assist with scheduling appointments and coordinating customer communications.
- Maintain professionalism and confidentiality when handling customer information.
- Participate in training programs and team meetings.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Strong organizational and multitasking skills.
- Ability to work effectively in a team-oriented environment.
- Basic computer proficiency, including Microsoft Office or Google Workspace.
- Positive attitude and willingness to learn.