Job Description
The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $17.00/hr
Qualifications:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Rental car experience a plus.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent relationship building and leadership skills.
- Excellent problem-solving and decision-making skills.
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
Numbers & Facts
| Location | Grand Rapids, Michigan |
| Industry | Travel, Transportation and Tourism |
| Salary | $17 |
| Company Size | 10,000 employees or more |
| Year Founded | 1918 |
| Website | http://www.hertz.com |
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Skills
- Amusement Parksunmatched
- Car Rentalsunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Corporate Policiesunmatched
- Customer Relationsunmatched
- Customer Retention/Renewalunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Leadershipunmatched
- Needs Assessmentunmatched
- People Managementunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Reimbursementunmatched
- Rentalsunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Vision Planunmatched
- Writing Skillsunmatched
About Company
Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.
Learn more about Hertz by visiting www.hertz.com
Hertz is an Equal Opportunity Employer.
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