Customer Service Associate

UNM Parking & Transportation Services (PATS) is recruiting two (2) 3/4-time Customer Service Associates to ensure consistent and reliable daily coverage across three primary operational locations. These positions work collaboratively to maintain uninterrupted service, provide on-site support, and ensure operational continuity across all assigned areas.

Each associate will share primary responsibility for coverage of the outdoor Bike Valet, the Transportation Information Center (TIC), and special event support, while also overseeing student employees, managing schedules, and supporting workforce accountability. This structure ensures redundancy, flexibility, and consistent leadership presence across all locations.

Key Responsibilities:

• Provide daily operational coverage at the bike valet, TIC, & special events, ensuring consistent staff presence and service delivery.
• Work collaboratively with the second associate to ensure seamless coverage and transition between locations and shifts.
• Serve as a primary backup resource, stepping in to cover staffing gaps, callouts, or high-demand periods.
• Develop and manage monthly schedules for 10+ student employees across multiple locations.
• Coordinate real-time schedule adjustments to maintain full operational coverage.
• Oversee student employees, including:
• Monitoring attendance, punctuality, reliability, uniform compliance (safety vests)
• Providing on-site direction and support
• Relaying performance concerns, attendance issues, and operational challenges to the direct supervisor
• Ensure accurate tracking of work locations for each employee
• Maintain consistent communication with student employees regarding schedules, expectations, and updates.
• Assist with data entry and clean-up of reports.
• Assist with onboarding and training coordination for new student employees.
• Identify and communicate staffing gaps, scheduling conflicts, and operational risks with supervisor.
• Maintain professionalism, confidentiality, and compliance with university policies.
• Perform other related duties as assigned.

Working Conditions:

• Two (2) 3/4-time positions (approximately 30 hours per week each).
• Requires regular movement between three operational locations.
• Includes early mornings, evenings, weekends, and event-based shifts.
• Requires active, on-site engagement including standing and walking.
• Requires regular lifting of up to 60lbs