Customer Service Associate

J&T GROUP INC
  • Austin, TX
    1 day ago

    Job Description

    Job Description

    Job Description
    We are currently seeking motivated and customer-focused individuals to join our team as Customer Service Associates. This role combines customer support and sales responsibilities, making it a great opportunity for individuals who enjoy working with people and want to build a long-term career in customer service and support.

    As a Customer Service Associate, you will be responsible for interacting directly with customers, answering questions, resolving concerns, and recommending products or services based on individual needs. This role plays a key part in creating a positive customer experience while supporting overall sales and team goals.

    No prior experience is required. We provide comprehensive, hands-on training to ensure your success.

    Candidates with backgrounds in retail, restaurant, hospitality, or other customer-facing roles are encouraged to apply.

    Responsibilities

    • Provide professional, friendly, and efficient customer service

    • Engage with customers to understand their needs and provide appropriate solutions

    • Promote and recommend products and services based on customer preferences

    • Build and maintain strong relationships with new and existing customers

    • Assist customers with inquiries, concerns, and general support

    • Resolve customer issues in a timely and effective manner

    • Maintain a strong understanding of products, services, and current promotions

    • Support daily sales activities and contribute to individual and team goals

    • Accurately document customer interactions when necessary

    • Collaborate with team members to ensure a consistent and positive customer experience

    • Represent the brand in a professional and positive manner at all times

    Requirements

    • Strong communication and interpersonal skills

    • Positive attitude and customer-first mindset

    • Comfortable working in a fast-paced, team-oriented environment

    • Ability to multitask and stay organized

    • Reliable with strong attendance and time management skills

    • Willingness to learn and adapt in a dynamic environment

    • Full-time availability (on-site role)

    • Previous experience in customer service, retail, restaurant, or hospitality is a plus but not required

    What We Offer

    • Paid training and ongoing mentorship

    • Hands-on experience in customer service and sales

    • Opportunities for career growth and advancement

    • Supportive and collaborative team environment

    • Full-time position with consistent scheduling

    • Performance-based incentives and bonus opportunities

    • Skill development in communication, sales, and business operations

    Numbers & Facts

    LocationAustin, TX

    Skills

    • Business Operationsunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Interpersonal Skillsunmatched
    • Mentoringunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Organizational Skillsunmatched
    • Promotional Programsunmatched
    • Resolve Customer Issuesunmatched
    • Restaurantunmatched
    • Retailunmatched
    • Salesunmatched
    • Sales Operationsunmatched
    • Sales Supportunmatched
    • Team Playerunmatched
    • Time Managementunmatched

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