Customer Service Associate

Job Title: Customer Service Associate

Location:

Baldwin Park, CA, US, 91706

Business Unit: Maintenance & Repair North America

Posting Date: May 13, 2026

Job Description:

Your new challenge in Customer Service?

Are you looking for an entrepreneurial organization were you can make a significant impact? We are in search of a professional Customer Support Associate for our Baldwin Park, CA facility.

Do you possess a high-level of energy and the motivation to cause things to happen?

We are a medium-sized team in need of an experienced Customer Support Associate. We are financially stable, and a division of a large global manufacturer traded on the S&P 500.

Essential Duties and Responsibilities:

• Serve as the primary interface between assigned customers and internal teams (Sales, Engineering, Materials, Operations, Finance) to support customer needs and business
• Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues.
• Maintain customer files for quotes, orders, contracts, and related documents.
• Communicate regularly with Sales and Operations to ensure alignment with company goals and customer
• Assist Sales team with lead qualification, quoting, and follow-up activities.
• Identify and communicate upsell or cross-sell opportunities during customer interactions.
• Prepare sales proposals and presentations as needed.
• Provide support for Sales Representatives when needed.
• Understand repair operations and associated workflow to facilitate smooth order processing.
• Performs other related duties as assigned by responsible lead, manager and/or business unit manager

Education:

• High School diploma required
• College coursework in a related discipline preferred

Experience:

We need your experience to include:

• 3-5 years as a Customer Service Representative in fast-paced environment
• Manufacturing experience preferred.
• Prior sales experience is preferred

Qualifications:

You should also have:

• Excellent communication, presentation, and interpersonal skills; able to relate effectively to all levels of the organization.
• Well-developed problem-solving, organizational, and analytical skills; attention to detail and accuracy is imperative.
• Comfortable with outbound communication, prospecting, and identifying upsell/cross-sell opportunities.
• Ability to work well under pressure, multitask, and meet deadlines.
• Proficient in Microsoft Word and Excel; experience with CRM systems (e.g., Salesforce) is a plus.
• Must be able to clearly and concisely communicate in English with customers.
• Flexible work hours; overtime may be required to meet business needs.
• Prior experience in sales, sales support, or other customer-facing roles preferred.
• Strong interest in sales and business development

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: $40,000

Salary Maximum: $60,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEKs competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Los Angeles