Job Description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Perform Registration workflows in support of patient visits/appointments.
Schedule mobile lab patient appointments.
The Customer Service Associate will be responsible for assisting Technologists, Radiologists, and other physicians in the caring for their patients. The Customer Service Associate coordinates patient record activities, plays a role in patient care and customer service, communicates with departments involving patient care delays, calling verbal reports to ordering physicians, retrieving blood work, and serving as a support liaison for the Radiology Department.
JOB DUTIES AND RESPONSIBILITIES:
- Answers all incoming calls to the reading room and/or radiology front desk area. Promptly triages and accurately relays all messages to the appropriate personnel in the department.
- Excels at effective and positive communications (both verbal and written). Uses skills to bolster the department/organization image.
- Demonstrates proper telephone techniques and etiquette according to hospital policy. All calls are answered within three (3) rings. Records and reports accurate messages to the appropriate department personnel.
- Demonstrates competency in the knowledge of the EPIC modules appropriate to job
- Accurately adheres to downtime procedures to assure appropriate information is available resulting in excellent continuity of care for patients.
- Complies with the established chain of command for the reporting of work related
- Calls verbal reports as necessary. Accurately documents this transaction on the check-in document and log, if available.Documents communication regarding findings in Result Tracker.
- Completes clerical functions including filing, copying, and faxing as necessary.
- Scheduling duties performed according to department guidelines. Handles all requests for emergent radiology studies. Involves supervisor if scheduling conflicts exist.
- Assists with direct patient care and the care of the patient's family members based on the needs of the department.
PHYSICAL AND SENSORY REQUIREMENTS:
Standing for up to 2 hours per day, up to 1 hour at a time. Sitting for up to 8 hours per day, up to 4 hours at a time. Walking for up to 4 hours per day in 15 minute increments. Continuous use of hands and handling. Manual dexterity in order to type on keyboard for up to 1 hour for data entry. Occasionally carrying objects of up to 25 pounds. Must have the ability to occasionally stoop/bend, crouch, kneel and reach above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, depth perception and peripheral vision.
EDUCATION:
High School Graduate or equivalent required
TRAINING AND EXPERIENCE:
Experience in office procedures such as faxing, excellent telephone skills and computer experience required. Skills demonstrative of handling multiple tasks simultaneously. Medical terminology necessary.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Numbers & Facts
| Location | Bethlehem, PA |
| Industry | Healthcare Services |
| Company Size | 5,000 to 9,999 employees |
About Company
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
- More than 80 owned physician-practice sites
- 300 employed primary care/specialist physicians
- Various outpatient testing and service facilities
- Home health
- Hospice services (inpatient and outpatient)
- Largest ambulance provider in Bucks County and second largest in Lehigh County
- Other related organizations
- 57,500+ annual admissions
- 195,000 annual emergency room visits
- 1,325 physicians on the Medical Staff (96 percent board-certified)
- 8,600+ employees
- More than 1,350 volunteers
Areas of exceptional medical expertise include:
- Level 1 Adult Trauma Center: fully accredited by Pennsylvania Trauma Systems Foundation; 2,400+ annual trauma cases; St. Luke's 1.75 percent mortality rate represents top decile performance, significantly better than peer group as measured by National Trauma Data Bank of the American College of Surgeons; aeromedical transport services
- Oncology: first and only cancer program in Pennsylvania to receive American College of Surgeons' highest quality recognition for three consecutive years; only Pennsylvania program to receive award in 2010; region's only fellowship-trained surgical oncologists; advanced programs for melanoma (internationally recognized melanoma investigator), lung, breast, prostate, gynecologic and gastrointestinal cancers and tumors of the brain and spine
- Cardiology and Cardiovascular Surgery: multiple-year recipient of highest rating for cardiac bypass surgery, represents top decile performance achieved by only 10 percent of U.S. hospitals (Society for Thoracic Surgery); region's first Joint Commission certified Heart Failure Program; comprehensive surgical services excluding heart transplants
- Neuroscience: accredited Stroke Center; additional Centers of Excellence include: Balance Center, Headache Center, Memory Disorders Center, Multiple Sclerosis Center, Sleep Disorders Center
- Orthopaedics: advanced expertise in total joint replacement and reconstruction, computer-assisted minimally invasive surgery, primary and reconstructive surgery of the spine, sports injuries, diseases and conditions of the hand and elbow, traumatic injuries
- Women's/Children's Health: high-risk pregnancy; the region’s busiest obstetrical service; two neonatal intensive care units; pediatric specialty care provided by St. Christopher's Hospital for Children.
- Robotic/Minimally Invasive Surgery: one of the nation's most experienced robotic surgical teams
- Radiology: designated international General Electric Healthcare Show Site for imaging technology; designated Breast Imaging Center of Excellence by American College of Radiology
- Bariatric Surgery: designated Center of Excellence by American Society for Metabolic and Bariatric Surgery and Surgical Review Corporation
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Skills
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Depth Perceptionunmatched
- Fax Machinesunmatched
- Healthcareunmatched
- Healthcare Customer Serviceunmatched
- Healthcare Providersunmatched
- Hospitalunmatched
- Medical Recordsunmatched
- Medical Terminologyunmatched
- Multitaskingunmatched
- Nursingunmatched
- Patient Careunmatched
- Physician Verbal/Telephone Ordersunmatched
- Presentation/Verbal Skillsunmatched
- Radiologyunmatched
- Telephone Skillsunmatched
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