8D, Broadband, Communication Skills, Computer Skills, Consumer Electronics, Contract Review, Corrective Action, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Database Report Tools, Dental Insurance, Detail Oriented, Documentation Review, Electrical Components, Employee Assistance Plan, Failure Reporting Analysis and Corrective Action System (FRACAS), Manufacturing, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Product Support, Quality Assurance, Resolve Customer Issues, Telecommunications Industry, Time Management, Vision Plan, Writing Skills
SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT
Position: Customer Support Associate – Quality Location: Cary, Illinois
Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction.
About the Role and Your Impact
- Serve as the initial point of contact for customer quality concerns
- Create, process, and track Quality Assurance Inquiries from submission through resolution
- Coordinate with internal departments to investigate and resolve customer issues
- Draft and deliver 8D reports based on failure analysis and corrective actions
- Coordinate customer returns, exchanges, and credits
- Assemble and route contract review documentation
- Act as a resource for internal teams regarding quality-related inquiries
- Support management with quality-related tasks and reporting
Who We're Looking For
- Strong computer proficiency and ability to work with databases and reporting tools
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and deadlines
- Sound judgment and problem-solving skills
- Ability to work cross-functionally with multiple teams
Preferred Skills
- Experience in customer support, quality, or manufacturing environments
- Familiarity with quality systems or corrective action processes (8D, etc.)
- Experience handling customer returns or product issue resolution
- Comfort working with technical information or manufacturing data
Why You'll Love Working at Coilcraft
- Play a key role in maintaining customer satisfaction and product quality
- Work closely with engineering, manufacturing, and quality teams
- Stable company with a 75+ year history and long-tenured employees
- Opportunity to grow into quality or operations-focused roles
- Comprehensive benefits including health insurance, 401(k) with match, and profit sharing
Benefits
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Insurance
- Health Savings Account
- Life Insurance
- Paid Holidays
- Paid Time Off
- Profit Sharing
- Vision Insurance
Equal Opportunity Employer: Disability / Veteran.
This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.