Customer Service Associate/Cashier

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. This role is essential in providing exceptional customer service while efficiently handling transactions. The ideal candidate will possess strong communication skills and a passion for helping customers. You will be responsible for creating a welcoming environment, assisting customers with their needs, and ensuring smooth operations at the cash register.

Responsibilities

• Greet customers warmly and assist them in locating products or services.
• Process transactions accurately using the Point of Sale (POS) system.
• Handle cash, credit, and debit transactions with precision.
• Upsell products and services to enhance customer experience and increase sales.
• Maintain an organized and clean checkout area.
• Stock shelves and ensure product displays are appealing and well-maintained.
• Supervise junior staff when necessary, providing guidance and support.
• Address customer inquiries and resolve any issues with professionalism.
• Utilize effective phone etiquette when answering customer calls.

Requirements:

• 21+ years of age (legal requirement for handling alcohol)
• High school diploma or equivalent
• Basic math skills and cash handling experience
• Ability to lift up to 25 pounds
• Excellent customer service skills
• Flexible availability including evenings and weekends
• Previous retail experience preferred

Join our team as a Customer Service Associate / Cashier, where you can make a positive impact on our customers' shopping experience while developing your skills in a vibrant retail environment.

Job Types: Full-time, Part-time

Pay: $15.92 - $20.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Our family-owned liquor store offers more than just a job—we provide a rewarding workplace where your contributions are valued and recognized. Here's why you should join our team:

Supportive Team Environment: Join a friendly, collaborative team that works together to create an exceptional shopping experience.
Product Knowledge: Develop expertise in wines, spirits, and craft beers through our training program and vendor tastings.
Growth Opportunities: We promote from within and provide clear paths for advancement based on performance.
Stable Schedule: While we need weekend coverage, we strive to provide consistent scheduling so you can plan your life outside of work.
Employee Appreciation: Enjoy team events, performance bonuses, and an employee discount program on products.
Community Connection: Be part of a local business that's established in the community and builds relationships with regular customers.
Work-Life Balance: We understand that life happens and strive to accommodate reasonable schedule requests.
Competitive Compensation: Fair wages, performance incentives, and tips from our delivery service.