Customer Service Associate

Sky Nova, Inc., a sales and marketing firm, is hiring a Customer Service Associate to serve as a knowledgeable guide for Cleveland. As customers look to AT&T for essential mobile and fiber-optic services, the Customer Service Associate will provide the clear explanations they need to stay connected. Your role is to transform technical confusion into practical clarity, ensuring every customer is confident in their choices.

As a Customer Service Associate, you’ll receive sales training in needs assessment and communication strategies that make fiber and wireless plans easy to understand. You’ll initiate a high-level service by walking customers through the benefits of 100% fiber-optic internet. By delivering a professional service, the Customer Service Associate helps customers stay ahead of the curve.

Responsibilities of the Customer Service Associate

• Greet customers in a professional, approachable manner to discuss AT&T wireless devices, data plans, and Fiber Internet options.
• Provide tailored service by helping customers compare plan benefits and choose options that align with their lifestyle.
• Support customers through sales questions, service adjustments, and enrollment steps with clarity and patience.
• Identify opportunities to enhance sales through upgraded data plans, additional lines, or Fiber sales recommendations.
• Document customer interactions accurately to support clean follow‑through and long‑term sales consistency.
• Boost sales performance by pairing excellent service delivery with solution‑based AT&T guidance.

Qualities of a Customer Service Associate

• A high school diploma or equivalent is preferred.
• Interest in sales or customer service is a plus. 
• Builds trust quickly through friendly, customer-focused interactions
• Balances strong customer service with a solution-oriented sales approach
• Listens carefully to understand customer needs and recommend helpful solutions