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Customer Service Associate

Workout Anytime - Burns

Columbia, TN

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JOB DETAILS
SKILLS
Billing, Career Development, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Entrepreneurship, Fitness, Housekeeping/Cleaning, Incentive Programs, Leadership, Lift/Move 50 Pounds, Marketing, Mentoring, Operational Support, Operations, Organizational Skills, Physical Demands, Point of Sale (POS) Systems, Retail, Safety Process, Safety/Work Safety, Sales, Sales Closing Skills, Sales Support, Service Delivery, Training/Teaching
LOCATION
Columbia, TN
POSTED
6 days ago
Benefits:
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Training & development

Customer Service Associate — Workout Anytime 24/7


Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024!


If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.


We Offer


  • Training and mentorship from industry experts

  • Flexible scheduling based on club needs and your availability

  • Continued education and professional development resources

  • Free Workout Anytime membership

  • Workout Anytime attire provided

  • Bonus and incentive programs

  • Team-building events and employee recognition programs

  • Supportive, non-smoking, health-focused environment

  • Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program

Key Responsibilities


  • Greet all members and guests warmly, providing a friendly and professional first impression.

  • Check in members, verify accounts, and assist with membership questions or updates.

  • Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.

  • Schedule new members for their initial Success Sessions to help launch their fitness journey.

  • Provide information about club services, amenities, and promotions.

  • Process membership enrollments, upgrades, and billing inquiries accurately.

  • Maintain the front desk, lobby, and gym floor to company cleanliness standards.

  • Support sales and marketing efforts, including local outreach and promotional events.

  • Handle phone calls, emails, and in-person inquiries with prompt and professional communication.

  • Monitor club access and follow company safety and security procedures.

  • Assist team members with operations, cleaning, and light maintenance tasks as needed.

  • Uphold all Workout Anytime policies, member privacy, and brand standards.

Qualifications


  • Strong communication and customer service skills

  • Positive, energetic ATTITUDE with a passion for helping people

  • Previous experience in hospitality, retail, or fitness preferred

  • Comfortable working with computers, POS systems, and scheduling tools

  • Reliable, punctual, and organized with strong attention to detail

  • Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements


  • Ability to stand or walk for extended periods

  • Light lifting (up to 50 lbs) for occasional cleaning or stocking duties

  • Comfortable working in an active gym environment

  • All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company

Benefits


  • Free gym membership

  • Competitive hourly pay with opportunities for advancement

  • Performance incentives and sales bonuses

  • Workout Anytime branded attire provided

  • On-site training and access to the Workout Anytime career development path

  • Supportive team culture focused on personal growth and EXCELLENCE

Join Our Team


If you’re dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you! Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE, CARE, and EXCELLENCE.


About the Company

W

Workout Anytime - Burns

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