Customer Service Representative (Collections Support)

Location: Downtown Columbus, OH
Salary:$40,000 - $41,000 annually
Schedule: Full-Time | Onsite
Benefits: Free Downtown Parking

Position Overview

We are seeking a professional and customer-focused Customer Service Representative to join our team in downtown Columbus. In this role, you will handle a combination of inbound and outbound calls, assisting customers with past-due accounts while providing exceptional customer service. This is not a hard collections role—the focus is on educating customers, resolving account concerns, and helping them find payment solutions.

If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

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• Answer inbound customer calls regarding account balances and payment inquiries.
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• Make outbound courtesy calls to customers regarding past-due accounts.
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• Assist customers with resolving account issues and establishing payment arrangements.
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• Accurately document customer interactions in the system.
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• Maintain a professional, courteous, and empathetic approach on every call.
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• Research account information to provide accurate resolutions.
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• Meet individual and team performance goals for call quality and productivity.
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• Collaborate with internal departments to resolve customer concerns.
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Qualifications

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• 1+ year of customer service, call center, collections, or related experience preferred.
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• Strong verbal and written communication skills.
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• Comfortable handling a high volume of inbound and outbound
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• Excellent problem-solving and conflict resolution skills.
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• Basic computer proficiency and the ability to learn new software quickly.
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• Reliable, detail-oriented, and customer-focused.
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