Customer Service Representative Onsite -Downtown Dallas
Imprimis Group has partnered with an established, global client that is looking to hire a TOP caliber Customer Service talent to join their growing team. This role ensures that the level of customer service to all customers exceeds expectations and furthers the companys goal of being the leader in service.
DIRECT HIRE ROLE | ONSITE DOWNTOWN DALLS, TX | $50-52K + BONUS + PAID BENEFITS |
GREAT CULTURE & BENEFITS
Requirements:
3+ years experience in call center customer service with progressive career growth
Experience in high performing call center teams
Skilled experience within inbound/outbound centers, email and chat functions with vendors, clients, brokers and customers, quality assurance, ticketing systems and ERP systems for orders and returns
Proven ability to analyze calls, and escalate when necessary
MS Office intermediate to advanced, call/que systems including performance metrics, ticketing and inventory systems (Monet, Salesforce, etc.)
Organizational skills, strong time management and service driven
Main Responsibilities (but not limited to):
Answering incoming telephone calls from jewelers and customers regarding after-sales servicing of watches
Calling customers and brokers regarding the status of orders for after-sales servicing
Handling customers' watches properly when receiving or returning them
Greeting customers and visitors properly, performing basic scanning work
After receiving watches from Shipping, removing bracelets, opening case backs, and recording all pertinent information in the system
Escalating incomplete warranty issues, allocating service jobs to appropriate departments
Answering incoming telephone calls at the Switchboard
Handling customer payment authorizations
Entering data into Dynamics system
Communicating estimates to customers
Documenting issues of quality
Maintains a superior ethical service standard.
Able to build rapport with all staff and colleagues, interested in the success of others and overall wellbeing of the team and company.
If you are looking to join a company with competitive pay, great work life balance, outstanding environment and growing LOOK NO FURTHER!
For immediate consideration please send your resume in Word to recruiting@imprimis.com