Customer Service Associate

Customer Service Associate

We're looking for team members with flexible availability who are open to work any shifts, including evenings, weekends and holidays.

At Hertz Rent a Car, we're driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!

We're hiring a Customer Service Associate to lead first-contact resolution efforts, manage customer interactions, and serve as the primary liaison for Net Promoter Score (NPS) performance. This role is ideal for someone who thrives in a customer-facing environment and is passionate about service quality and team empowerment.

Wage: $17 per hour + commissions

What You'll Get:

• Up to 40% off Hertz Rentals
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more

What You'll Do:

• Customer Experience & Resolution
• Provide above-and-beyond service to ensure customer satisfaction and retention
• Handle and resolve customer issues at the counter and during returns with professionalism
• Create a culture of empowerment and hospitality among staff
• Leadership & Communication
• Serve as the primary NPS liaison for the location
• Analyze NPS results to identify trends and root causes
• Communicate performance updates and drive action plans to improve guest satisfaction
• Coach employees on customer needs and service techniques
• Team Support & Compliance
• Provide guidance, feedback, and individual coaching to team members
• Ensure compliance with all corporate policies and procedures
• Support internal communication and service consistency

What We're Looking For:

• Must be 18 years of age or older
• 3+ years of customer service experience
• Experience in operations and sales; rental car experience a plus
• Excellent oral and written communication skills
• Strong relationship-building and leadership abilities
• Flexible scheduling including nights, weekends, and holidays as needed
• Proven problem-solving and decision-making skills

We invite candidates who can accommodate the required open availability to apply now!