Customer Service Associate

Responsibilities: of the Customer Service Associate include: • Respond to incoming customer inquiries via phone while providing timely and professional support. • Resolve policy-related questions, account concerns, and service requests with accuracy and attention to detail. • Document customer interactions and updates within internal systems to maintain accurate records. • Navigate multiple applications and resources to research information and provide effective solutions. • Meet established service level expectations while maintaining a high standard of customer satisfaction. Requirements of the Customer Service Associate include: • Strong verbal communication skills with the ability to build rapport and de-escalate customer concerns. • Ability to use Microsoft Office Suite and CRM/customer service software. • Ability to multitask, manage competing priorities, and work efficiently in a fast-paced environment. • High School Diploma or GED required; Associate's or Bachelor's degree preferred. Compensation: for the Customer Service Associate include: • $23/hr • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. • Hybrid work flexibility • This job opens for applications on 09/25/2026. Applications for this job will be accepted for at least 30 days from the posting date.