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Customer Service Jobs in Roseville, CA

Customer Service Associate (Entertainment Center)

Round One Entertainment

Roseville, CA

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JOB DETAILS
SKILLS
Beverages, Cleaning Equipment, Continuous Improvement, Cook Dishes, Corporate Policies, Customer Support/Service, Facebook, Food Services, Food and Beverage Industry, Furniture, High School Diploma, Housekeeping/Cleaning, Inventory Levels, Inventory Management, Lift/Move 100 Pounds, Needs Assessment, Physical Demands, Point of Sale (POS) Systems, Retail, Sales, Store Closing, System Operations, Telephone Skills, Twitter, Video Games, Waitressing
LOCATION
Roseville, CA
POSTED
1 day ago
About the Job

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you're the kind of person we'd love to hire!

Round One is currently hiring Customer Service Associates in multiple departments:

  • Bowling and Events Department.
  • Food & Beverage Department.
  • Amusement (Arcade) Department: Closing shift-store closes at 2:00am.
  • Cleaning (Facilities) Department.
Please note you must have a High School Diploma or GED to apply.

Open availability or flexibility to work on weekends/holidays and closing shifts preferred (store closes at 2:00am).

Essential Duties Overview:
  • During assigned shifts engage customers to determine whether their needs are met.
  • Maintain inventory levels in amusement games.
  • Maintain games and counters clean and visibly attractive to customers' eyes.
  • Respond responsively, and politely with a friendly demeanor to customers' requests.
  • Answers phone calls for all general inquiries.
  • Performs special projects and other miscellaneous duties as assigned by management.
Amusement:
  • Operate POS registers for game card sales and prize redemptions.
  • Maintain arcade and redemption inventory.
  • Keep the game floor clean, stocked, and welcoming.
  • Perform open and close procedures and assist guests as needed.
Bowling and Events:
  • Assign lanes, lend equipment, and support in-store bowling promotions.
  • Clean and reset bowling and activity areas.
  • Provide excellent customer service and attention for parties and events.
  • Assist with basic maintenance and customer instruction.
  • Process sales, handle reservations, and support parties and events.
Food and Beverage:
  • Prepare and serve food and drinks.
  • Operate POS systems and clean the kitchen and dining areas.
  • Open and close food service area and manage inventory.
  • Support other departments when needed.
Cleaning:
  • Keep the entire store clean including restrooms, furniture, and arcade areas.
  • Use cleaning equipment properly and safely.
  • Launder cleaning rags, wash windows, and follow MSDS protocols.
  • Assist the Facilities team with cleaning needs.
Non-Essential Duties:
  • Conducts alcohol and age restriction control by company policies.
  • Conducts lost and found procedures by company policies.
  • Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
  • Complies and maintains confidentiality of all company policies and procedures.
  • Responsible for maintaining a clean and safe working area.
Qualifications:
  • High School diploma and a minimum of one to two years of experience in a hospitality or retail environment.
Work Environment:
  • While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
  • The noise level in the work environment is usually loud.
Physical Demands:
  • While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
  • The employee is required to stand and walk for extended periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
  • Lifting and/or moving up to 100 lbs with assistance is required.
Benefits:
  • 1 hour to play (non-prize) arcade games per week.
  • 90 minutes of bowling per week (shoes included).
  • 1 hour of karaoke/billiards per week.
  • 50% discount on food items per working shift.
  • 1 complimentary beverage per working shift.


The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company's discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.

About the Company

R

Round One Entertainment

Round1 is an multi entertainment activity complex company holding 5 stores in California, 1in Washington, 1 in Texas, 1 in Massachusetts and 1 in Illinois. (as of April, 2016).

Our typical store is around 50,000 square foot age as anchor tenants in shopping malls. In it, we offer bowling, arcade games, billiards, darts, ping pong, food and drinks, a variation that is not matched by other competitors in the industry.

Round1 originated back in 1980 and with the support from the fans and customers have successfully grown into a 113 store accounting for $890 million in sales. The stores combined bring in over 25 million customers annually. We cater to wide range of customers from family, groups of kids and adults providing an extraordinary fun and unforgettable experience. First oversea expansion was targeted to the United States as the company opened up the 1st store abroad in City of Industry, California back in August of 2010. From there the company has continued to add and now has 9 and counting. 2016 has at least 3 stores scheduled to open in Grapevine TX, Concord CA and Exton PA.

We are currently recruiting staff members and managers to join the company and help with the growth and the development. They will specifically be roles in opening up new locations and operating them. Employment of staff and managers operating existing stores are available as well. All employees with significant performances and outputs will be considered for internal advancement to GM. Beyond GM is a District Manager role. Depending on the skills and the expertise, advancing to a specific HQ position is possible as well.

Our motto is to have individuals develop and grow as the company grows and expands.

We are waiting for your application from all of you who would like to join our quest to become the number 1 entertainment center in the country.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Entertainment Venues and Theaters
WEBSITE
http://www.round1usa.com/

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