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Customer Service Jobs in Hyattsville, MD
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Customer Service Associate

Royal Farms

  • Hyattsville, MD
  • 3 days ago
  • $15–$19 Per Hour
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Skills

  • Beveragesunmatched
  • Cleaning Equipmentunmatched
  • Communication Skillsunmatched
  • Cook Dishesunmatched
  • Corporate Complianceunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Customer Trainingunmatched
  • Food Safetyunmatched
  • Food Servicesunmatched
  • Food and Beverage Industryunmatched
  • Housekeeping/Cleaningunmatched
  • Leadershipunmatched
  • Lift/Move 50 Poundsunmatched
  • Loyalty Programsunmatched
  • Merchandisingunmatched
  • Multitaskingunmatched
  • Operations Processesunmatched
  • Order Picking/Packingunmatched
  • Organizational Skillsunmatched
  • Product Demonstrationunmatched
  • Pumpsunmatched
  • QoS (Quality of Service)unmatched
  • Regulatory Complianceunmatched
  • Regulatory Requirementsunmatched
  • Safety Processunmatched
  • Salesunmatched
  • Sanitationunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Time Managementunmatched
  • Transaction Processing/Managementunmatched

Description

Job Purpose

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.

The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Essential Functions

Customer Service & Engagement
    • Ensure every customer receives outstanding service by creating a friendly environment-greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
    • Respond promptly to customer inquiries about merchandise and assist with product selection.
    • Communicate with store leadership about customer requests, vendor issues, and product damages.
Point of Sale & Transactions
    • Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
    • Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
    • Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
    • Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
    • Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.
Food & Beverage Service
    • Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
    • Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
    • Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.
Merchandising & Stocking
    • Restock products and supplies to maintain a fully stocked store.
    • Check expiration codes, face and inspect items, pull and discard expired products per company procedures.
Store Cleanliness & Safety
    • Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
    • Maintain a clean and organized work area to ensure safe working conditions.
    • Immediately report unsafe conditions to store leadership.
Additional Responsibilities
  • Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
  • Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
  • Performs other projects/duties as assigned.
Qualifications

Required
    • Must be at least 16 years old.
    • Must have strong communication and customer service skills.
    • Must demonstrate the ability to work both independently and as part of a team.
    • Must be able to multitask effectively in a fast-paced environment.
    • Must be able to learn and follow all Royal Farms safety processes and procedures.
Preferred
    • Prior experience in food service and/or customer service.
Success Factors
  • Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
  • Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
  • Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.
Work Requirements
  • Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
  • Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
  • Must be comfortable working around hot equipment and cleaning products.
  • Ability to be punctual and arrive to work on time.
  • Must wear slip-resistant shoes while on duty.
  • Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
  • Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Pay Range

USD $15.00 - USD $19.00 /Hr.

Numbers & Facts

LocationHyattsville, MD
IndustryRetail
Salary$15–$19 Per Hour
Company Size1,500 to 1,999 employees
Year Founded1959

About Company

Motto: Real Fresh….. Real Fast… Real Green
Mission: Be the best.
Purpose: To simplify our customers lives and add a touch of joy to their day.
Future Vision: Royal Farms as the brand of choice for food, fuel and meals.

Core Values:
Respect - We treat all people with dignity and respect.
Change - We drive improvement with passion and will never be satisfied.
Customer Focus – The customer is the boss. If we don't serve the customer directly we serve those that do.
Honesty - We act with integrity.
Constant Improvement – Good enough never is. Once we achieve our goals & objectives we raise the bar again.
People - We hire the best then coach, train and develop our people to succeed. We don't tolerate mediocrity.
Unique Culture - We act like owners, we hold ourselves accountable, we work as teams, and we embrace a horizontal structure.
Passion to Win - We have an unyielding drive to win.

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