Seeking a Customer Care team member to deliver exceptional service via phone inquiries, assisting with orders, accounts, returns, and quotes.
Must have 1+ year customer service experience, strong communication skills, and be comfortable working full-time hours between 8a-8pm ET.
Responsibilities include responding to customer needs, accurately inputting data, understanding products, and meeting KPIs.
Preferred skills: Microsoft Office, Epicor Prophet 21, Salesforce, bilingual abilities.
Benefits include health coverage, 401k, paid holidays, vacation time, parental leave, and team discounts.
This role is based in Louisville, KY (Hybrid) and is not eligible for US visa sponsorship.