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Customer Service Associate

Aston Carter

Lincoln, NE

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JOB DETAILS
SALARY
$20–$25 Per Hour
SKILLS
Accounting, Artificial Intelligence (AI), Call Centers, Call Monitoring, Call Volume, Communication Skills, Continuous Improvement, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Finance, Follow Through, High School Diploma, Human Resources, Identify Issues, Information/Data Security (InfoSec), Insurance, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Privacy Controls, Problem Solving Skills, Purchasing/Procurement, Retirement Plan, Root Cause Analysis, Supply Chain, Team Player, Writing Skills
LOCATION
Lincoln, NE
POSTED
1 day ago
Job Title: Customer Service Associate (12 month Contract)Start: June 2026- June 2027Schedule: Hybrid - Monday & Friday remote; Tuesday-Thursday onsiteHours: Monday-Friday, 8:15 AM - 5:00 PM (CST)Position SummaryWe are seeking a Customer Service Associate to provide prompt, professional support to members, internal teams, and external contacts. This role is responsible for handling a high volume of inquiries related to benefit and pension programs, as well as general organizational services. The ideal candidate is resourceful, detail-oriented, and committed to delivering high-quality service while meeting performance standards.Key Responsibilities+ Provide front-line phone support, addressing a wide range of questions and concerns with professionalism and efficiency+ Assist with select specialized inquiries and route complex issues to appropriate teams+ Maintain working knowledge of all contact center subject areas and adapt to call volume needs+ Participate in training to stay up to date on programs, services, and organizational initiatives+ Respond to member requests, troubleshoot issues, and provide effective resolutions+ Accurately log and track calls, emails, and inquiries within internal systems, ensuring follow-through to resolution+ Support multiple inbound phone lines, including main contact center and service-specific lines+ Develop and maintain knowledge of group insurance and pension-related processes+ Identify and escalate compliance or customer complaint issues as appropriate+ Transfer calls to subject matter experts when necessary, ensuring proper documentation and context+ Contribute to root cause analysis and continuous improvement efforts+ Maintain confidentiality and adhere to data security and privacy standards+ Support additional projects and responsibilities as assignedQualificationsEducation:+ High School Diploma or GED required+ Associate's degree in Business or related field preferredExperience:+ Minimum 1 year of customer service experience in a call center or benefits/insurance environment+ OR Associate's degree with at least 6 months of relevant experienceSkills & Competencies+ Strong verbal and written communication skills with the ability to engage diverse audiences+ Ability to quickly learn new systems, tools, and processes+ Excellent organizational skills with the ability to manage multiple priorities+ Strong problem-solving skills and ability to analyze issues and determine appropriate solutions+ Ability to de-escalate challenging customer interactions professionally and effectively+ Team-oriented with strong collaboration and follow-through+ Comfortable working in a fast-paced, high-volume environment+ Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)+ Strong attention to detail and sound judgment when escalating issuesJob Type & LocationThis is a Contract position based out of Lincoln, NE.Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Lincoln,NE.Application DeadlineThis position is anticipated to close on May 28, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

A

Aston Carter

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. We have an unrivalled commitment to delivering first class service to clients and business professionals across a variety of business disciplines, including Accounting and Finance, Change and Transformation, Compliance, Management Consultancy, Operations, and Risk and Regulation. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our client’s unique needs. Aston Carter is part of Allegis Group, a global talent solutions provider.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1989
WEBSITE
https://www.astoncarter.com/

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